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Questions and Answers
What is an eSIM and how does it work?

An eSIM (embedded SIM) is a built-in digital SIM that allows you to connect to mobile networks without using a physical SIM card. It enables users to switch between carriers easily by downloading new profiles instead of swapping SIM cards.

How do I install and activate an eSIM on my device?

After purchasing a data plan, you will receive a QR code via email, which you can activate by going to your device's settings, selecting "Cellular" or "Mobile Data" tapping "Add a New Plan," scanning the QR code, and ensuring you have an internet connection during the process.

Which devices are compatible with eSIM?

Most modern smartphones, tablets, and smartwatches support eSIM technology, including iPhone models from XR onwards, Google Pixel 3 and later, Samsung Galaxy S20 series and newer, as well as select iPad models and Apple Watches, but for a full list of supported devices, it is best to check with your device manufacturer.

Can I use eSIMplify for making calls and sending texts?

eSIMplify provides data-only connectivity. You can use internet-based services like WhatsApp, Skype, or Zoom for calls and messaging instead of traditional SMS and voice calls.

How secure is eSIM compared to a physical SIM card?

eSIM technology is highly secure since it eliminates the risk of SIM card theft or physical damage. It also supports advanced encryption and remote management, ensuring better protection for your data.

Can I store multiple eSIM profiles on my device?

Yes, many smartphones allow multiple eSIM profiles to be stored, but only one can be active at a time. This feature is useful for travelersor users who need separate personal and business mobile plans.

How can I switch between different eSIM profiles?

To switch eSIM profiles on your device, open "Settings," go to "Cellular" or "Mobile Data," select the eSIM profile you want to activate, and switch between profiles as needed based on your location and network preferences.

Will my eSIMplify work in any country?

eSIMplify supports international roaming and works in many countries worldwide. However, coverage depends on the carrier and the specific data plan you choose. Before traveling, verify that your eSIM plan covers your destination.

How do I check my remaining data balance?

To monitor your data usage, open "Settings" on your device, navigate to "Cellular" or "Mobile Data," check your current data consumption and plan details, and, if available, use carrier-provided apps or online portals for real-time tracking.

What should I do if my phone with an active eSIM gets lost or stolen?

If your device is lost or stolen, contact eSIMplify to deactivate or transfer your eSIM to another device, use remote security features like "Find My iPhone" or "Find My Device" to lock or erase data, and take these steps to keep your information safe and prevent unauthorized access to your mobile network.

For further assistance, feel free to contact our customer support team at help@esimplify.net. We're here to help you stay connected wherever you go!
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