eSIMplify Terms of Use | Data-Only eSIM Services for Global Travelers

Refund Policy

At eSIMplify, we are committed to providing high-quality eSIM data services to keep you connected while traveling. Please note that our eSIMs are for data-only services and do not support voice calls or SMS. If you require a refund, please review our refund policy below.

Eligibility for Refunds

A refund may be issued in the following cases:

eSIM Activation Issues: If you experience technical difficulties during the activation of your eSIM, and our customer support team is unable to resolve the issue, you may be eligible for a refund.
Non-Usage: Refunds will be considered if the eSIM has not been used or activated, and you contact us within 14 days of your purchase.
Incorrect Purchase: If you accidentally purchase the wrong eSIM plan and notify us before activation or usage, we can provide an exchange or refund.

Cases Where Refunds Are Not Available

If the eSIM has been activated and used for data services.
The refund request is made more than 14 days after the purchase date.
Poor network connectivity due to external factors beyond our control, such as local network restrictions or lack of coverage in certain areas.

How to Request a Refund

To request a refund, please follow these steps:

Email our customer support team at help@esimplify.net with your order details, including proof of eSIM purchase, order number, and a brief explanation of the issue.
Our team will acknowledge your request within 1 business day. We may ask you for additional information to attempt troubleshooting before processing the refund.
Each case is assigned to a support specialist for review. Initial assessment is completed within 3 business days. Full resolution is typically provided within 10 business days, depending on the complexity of the case and cooperation from involved parties. If additional time is required (e.g., pending third-party evidence), the customer will be notified in writing.
If approved, the refund will be issued to your original payment method within 7-10 business days.

Order Modification or Cancellation

If you need to modify or cancel your order before activating the eSIM, please contact us as soon as possible at help@esimplify.net. We will do our best to accommodate your request.

or any questions or concerns regarding refunds or cancellations, please reach out to us at help@esimplify.net. We are here to assist you and ensure a smooth eSIMplify experience.

Thank you for choosing eSIMplify. We appreciate your trust and are committed to providing reliable and affordable data solutions for travelers worldwide.