Privacy Policy
1. Introduction
At eSIMplify, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. Please note that eSIMplify provides data-only services; our eSIMs offer internet access but do not support voice calls or SMS.
By using our website and services, you agree to the practices described in this Privacy Policy If you do not agree with these terms, please refrain from using our services.
We are required to give you this information, including to inform you about your data protection rights, under the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, payment details, and billing information provided when purchasing an eSIM or contacting our support team.
- Technical Information: Device data, IP addresses, and usage information, such as interactions with our website and services, to improve user experience and ensure service stability.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Service Provision: Managing your eSIM data services, including purchase, activation, and internet access during your travels.
- Customer Support: Assisting with inquiries, providing technical support, and resolving issues related to eSIM services.
- Payment Processing: Securely processing payments for eSIM purchases and managing billing information.
- Service Improvement: Analyzing usage patterns to enhance our website, services, and overall customer experience.
4. Payment Policy
eSIMplify provides paid products and services, with payments processed through trusted third-party payment systems. To ensure the highest level of security for your payment details, eSIMplify does not collect or store any payment card information. Instead, this data is handled directly by third-party payment processors, which operate under their own privacy policies. Transaction details are retained only for the time necessary to fulfill your order and are subsequently deleted.
Our payment partners adhere to the PCI-DSS (Payment Card Industry Data Security Standard), developed by the PCI Security Standards Council in collaboration with major card networks like Visa, Mastercard, American Express, and Discover. Additionally, they comply with the financial regulations of the country in which they operate. These measures ensure that your payment information is processed securely.
Please note that your payment card details are used solely for completing transactions and are never stored by eSIMplify.
5. Sharing Your Information
We respect your privacy and do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share data in the following cases:
- Third-Party Providers:We partner with telecommunications companies to provide data services. Your information may be shared with these partners to enable connectivity in different countries.
- Legal Compliance: We may disclose your information if required by law or in response to lawful government requests (e.g., court orders or legal processes).).
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to update your details or request data deletion, please contact our support team at help@esimplify.net. We will process your request promptly in accordance with applicable laws.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, such as providing eSIM services, resolving disputes, or complying with legal obligations.
9. Use of Cookies
Our website may use cookies and similar tracking technologies to enhance your experience, understand how you use our services, and improve website functionality. By using our website, you consent to the use of cookies. You can manage or disable cookies through your browser settings, but doing so may affect certain website features.
10. Jurisdiction and Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of the United Kingdom. By using our services, you agree to submit to the jurisdiction of the courts in the United Kingdom for any disputes related to this Privacy Policy.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect upon publication. We encourage you to review this page periodically to stay informed about how we protect your privacy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at help@esimplify.net. We are here to assist you and ensure that your experience with eSIMplify is safe and satisfactory.
Thank you for choosing eSIMplify. We are committed to providing you with reliable and secure data services for all your travels.